剑雅17 Test4听力11-14题答案解析及考试题目
剑桥雅思17共收集了雅思真题4套，以下是羊驼小编整理了第四套听力真题答案及解析Test 4 Listening，以下是雅思听力真题第一部分Part 2第11-14题的题目、答案及雅思真题解析，供小伙伴们复习参考。想要了解更多关于剑雅17听力和阅读真题答案及解析的考生可查看剑桥雅思17听力阅读真题答案及解析汇总。
Test 4 Listening
PART 2 Questions 11-14
Choose the correct letter, A, B or C.
11、Many hotel managers are unaware that their staff often leave because of A、a lack of training. B、long hours. C、low pay. 12、What is the impact of high staff turnover on managers? A、an increased workload B、low morale C、an inability to meet targets 13、What mistake should managers always avoid? A、failing to treat staff equally B、reorganising shifts without warning C、neglecting to have enough staff during busy periods 14、What unexpected benefit did Dunwich Hotel notice after improving staff retention rates? A、a fall in customer complaints B、an increase in loyalty club membership C、a rise in spending per customer |
题目解析
11、定位词hotel managers,staff often leave,注意题干否定are unaware,根据题干需要听原因，对应原文：Alot of managers think it's this and the long hours that are the main causes of high staff turnover-but what they don't realise is that it's the lack of training in many hoteljobs which is a huge factor.High staff turnover对应题干staff often leave,A lot of managers 对应题干中的many hotel managers,but 转折词带出答案，don't realise对应提供题干的 are unaware,the lack of training 对应选项A,答案为A.
12、定位词high staff turnover,需要听impact 结果影响，对应原文：what kind of problems does a high turnover of staff cause?Well,having to recruit new staffall the time can be very time-consuming,and managers may have to cover some duties while waiting for new staffto arrive.cause对应题干的impact,very time-consuming,cover some duties while waiting for new staff这里都对应选项A,答案为A.
13、定位词mistake, 注意是managers 需要avoid 的，对应原文：what canbe done to change this situation?此处提示 avoid, 对应原文：make sure you never give certain staff preferential treatment.All staff should be given some choice about when they work,原文说不要给一些员工优待，对应选项中的A选项.
14、定位词unexpected benefit,Dunwich Hotel,improving staff retention rates,对应原文 ：Keeping staff happy has other tangible benefits for the business.Take the Dunwich Hotel as an example.It had been experiencing a problem with staff complaints and in order to deal with this,invested in staff training and improved staff conditions.Not only did the level of complaints fall,but they also noticed a significant increase in the amount each customer spent during their stay.提到了很多 benefits, 不仅有the level of complaints fall,而且还有 a significant increase in the amount each customer spent,题干中的 unexpected对应but they also noticed后面的内容，答案为C.
