2024雅思口语Part2新话题complaint范文及答案
2024年5月雅思口语预测Part2新增话题满意的投诉，考生需要根据答题卡回答一个自己对结果满意的投诉，包括投诉是什么时候发生的，向谁投诉，投诉内容是什么，为什么对结果满意等。羊驼雅思整理范文/答案如下，仅供参考。
一、问题
满意的投诉
Describe a complaint that you made and you were satisfied with the result
描述一个你提出的投诉，并且你对结果很满意
You should say: 你应该说
When it happened 它什么时候发生的？
Who you complained to 你向谁投诉?
What you complained about 你投诉什么?
And explain why you were satisfied with the result 并解释为什么你对结果感到满意
二、范文/答案示例
范文仅提供答题思路，考生需要结合自身知识灵活变换，切勿死记硬背。
A complaint that I made and was satisfied with the result was regarding a faulty microwave oven I purchased from a local electronics store.
It happened about a month ago. I had just moved into a new apartment and decided to upgrade my kitchen appliances. Among the new items I bought was a microwave oven from a well-known electronics retailer in my city. Unfortunately, after using it for a week, I noticed that the display screen would frequently flicker and the oven would shut down unexpectedly while cooking.
I immediately took the microwave back to the store and complained to the customer service desk. I explained the issues I was facing and showed them the faulty display. The customer service representative was polite and understanding, listening carefully to my concerns. He then asked me to leave the microwave for them to inspect.
Within a few days, I received a call from the store. They had identified the problem and offered me a replacement microwave oven of the same model. They also apologized for the inconvenience and assured me that the new microwave would be thoroughly tested before delivery.
I was very satisfied with the result. The store took my complaint seriously and acted promptly to resolve the issue. They didn't hesitate to replace the faulty microwave with a new one, showing that they valued customer satisfaction. This positive experience has also increased my trust in the store, and I would definitely recommend it to others.
上文中重点参考词汇整理如下：
complaint 投诉
be satisfied with 满意于…
faulty 有故障的，有缺陷的
microwave oven 微波炉
purchase from 从…购买
electronics store 电子产品商店
move into 搬进……
apartment 公寓
upgrade 升级
kitchen appliance 厨房电器
well-known 著名的
retailer 零售商
unfortunately 不幸的是
display screen 显示屏
frequently 经常地
flicker 闪烁
shut down 关闭
unexpectedly 出乎意料地
immediately 立即，马上
take sth back to 把…带回到……
complain to 向…投诉
customer service desk 客户服务台
explain 解释
issue 问题
the customer service representative 客户服务代表
concern 关注
leave sth for sb 把…留给某人
identify 识别
replacement 更换
apologize for sth 为……道歉
assure sb that 向某人保证…
thoroughly 完全地，仔细地，彻底地
delivery 交付
take my complaint seriously 认真对待我的投诉
promptly 迅速地，准时地
hesitate to do sth 犹豫做某事
customer satisfaction 客户满意度
definitely 肯定地，确定地
recommend…to… 推荐…给…
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